TERMS OF SERVICE.

All rates are quoted in New Zealand dollars plus New Zealand Goods and Services Tax (GST) at 15%.

Rates are subject to change and will be confirmed at the time of reservation.

We regret, that we are unable to accommodate children under the age of 12 years old.

Rate includes full use of facilities:

Rooms, Kitchen, verandahs, spa pool and gardens

Central Heating

Wireless internet (wifi)

Laundry service

Additional Treatment costs: detoxifying infrared sauna, massage & yoga lessons.

By making this deposit you agree with the following conditions:

• No smoking.

• Children under the age of 12 years old are not permitted.

• No shoes in the retreat.

• Responsibility for your own safety to, from and on the beach.

Wedding Package rate inclusions are limited to provision of facilities on the same dry hire basis as accommodation and includes 2 days accommodation for each package. We provide our property for use as your wedding location & backdrop and for your guests to enjoy on your wedding day. We can arrange flexible check-in ; check out times. We can assist with parking. We can recommend a list of preferred suppliers to deal with all wedding planning, flowers, hireage, celebrants, equipment, marquees, photography, videography and catering. We can assist with Venue (ceremony & dining) setup for tables & chairs. Ceremony & Dining seating and table setup applies only to elopement and intimacy packages. All other wedding details are the responsibility of “the guests”.

A deposit of 20% is required to secure & confirm your reservation.

For any stay 5 nights or more a deposit of 25% of total stay is required.

The balance of payment is payable 10-days prior to your date of stay and will be charged to your credit card on file or an invoice will be sent to you as a reminder for the balance payment.

There is no charge for cancellations more than 30 days from arrival date.

Between 30-14 days prior: deposit paid.

Less than 14 days prior to booking: 100% of total booking price.

The booking is transferable but not refundable.

We reserve the right to hold a $1000 bond for weddings against damages - which is fully refundable.

As a boutique accommodation provider - cancellations greatly affect us .

We advise you to ensure that you have adequate travel insurance to protect you against unforeseen changes to your travel plans.

Cancellation policy:

• Cancellations made greater than or equal to 30 days of your arrival date, a full refund, less any fees paid for

• Cancellation greater than or equal to 14 days of your arrival date, 80% refund of the total booking value, less any fees paid for cancellations.

• Cancellations made within 14 days of your arrival date are non-refundable. This will be charged to the credit card number obtained with your booking confirmation and/or an invoice will be issued for the balance due.

• No shows will be treated as a cancellation and will be charged a cancellation fee equal to 100% of the total booking.

No charges will be made for any room nights that we are able to re-sell.

It is recommended that travel insurance be taken out, in case of unforeseen circumstances.

Guests are entitled to 100% rebooking up to 12 months from check-in date at zero additional cost for cancellations due to government-imposed travel restrictions. Otherwise, our standard cancellation policy above applies.

Check-In: 2:30 pm

Check-Out: 10:30 am

* An Event Specified Check-in/Check-out time will be as advertised for the stated event

All rates are subject to change.

Smoking is not permitted in the building facilities or public areas.

No animals are permitted on the property.

Our Maximum occupancy for the house is 12 people. Unless it has been previously communicated and agreed in writing, we operate a no party policy. We also reserve the right to remove people from the property if noise levels exceed acceptable levels.

Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.

The Longhouse accepts no responsibility to amend your reservation due to transport delays/closures/cancellations. i.e. airport, ferry, or road closures due to bad weather.

If for any reason, The Longhouse is unable to accommodate you after your booking is confirmed, we will notify you immediately by email. 

In accordance with the New Zealand Privacy Act of 1993 please note that thelonghouse.co.nz collects only personal information necessary to secure a booking.

Personal information will not be stored, so in the event of repeat business, one will have to fill in the details again.

If you have made a reservation through our website thelonghouse.co.nz we do not share or sell your personal information.

If you have made a reservation through a third party, i.e.booking.com, payments are made via their instructions. Please read their policy statement as we do not receive any personal data beyond confirmation from third party agents (booking.com, etc)

Personal information is not communicated nor shared with any third parties, i.e. sold to mailing lists, etc. but details of a visit may be provided by law to government agencies upon their request.

Please note that in order for us to create the most memorable experience The Longhouse holds the information you provide us in our secure guest booking system and distributes it internally to appropriate personnel prior and during your stay. After your departure you have a personal profile in our guest booking system to ensure any return visits are seamless experiences. 

Please refer to our Privacy Policy for further information regarding the protection of your personal information.

No more than a total of 30 guests may attend a small scale function event.

Smaller scale functions within the building of up to 30 guests

small scale events will generate fewer effects than large scale effects as:

• No outdoor marquees are to be used.

• Any outdoor music is to be background music only.

• All vehicles are proposed to be parked on site.

• Events will conclude at 11pm

• All guests will be indoors by 10pm and that there would be no exterior event lighting

Any outdoor background music should conclude at 9pm as it could result in louder outdoor conversation and potential disturbance to neighbours.

No more than a total of 12 guests may be accommodated within the commercial residential accommodation.

When a function event is occurring, the commercial residential accommodation may only be used in conjunction with that function event.

No more than a total of 100 guests (including bridal party and photographer(s)) may attend a large scale function event.

No more than a total of 12 guests may be accommodated within the commercial residential accommodation.

When a function event is occurring, the commercial residential accommodation may only be used in conjunction with that function event.

All non-staying guests must be off-site by 12am following the function event.

All catering and service staff must be off-site by 12.30am following the function event.

No congregating of persons may occur at the property boundary shared with Coast Road.

The marquee must not exceed 150m2 in floor area, must not have a height greater than 5.0 metres For clarity, only marquees with a low pitch roof are permitted.

The marquee may be erected for a period of three days only, including set up and take down times.

No opening of the marquee is to face 1138 Coast Road

The activity authorised by this consent must produce no greater than 8 lux of light onto any other site used for residential activity during nighttime hours pursuant to Rule 21.5.4 (i)(b) of the operative District Plan in effect at the date of issue of this consent.

External lighting must be restricted to ground lighting to assist with visibility between the marquee, portaloos, the bus loading area and onsite guest rooms.

The activity authorised by this consent shall not exceed the following noise limits at or within the notional boundary of any other property

Monday to Saturday from 7am to 9pm - 55dB(A) L10 •

At all other times including 24 hours on Sundays and Public Holidays - 40dB(A) L10 •

Daily from 9pm to 7am the following day - 75dB(A)Lmax 19.

Noise levels shall be measured in accordance with the provisions of New Zealand Standard 6801:1991 Measurement of Sound. The definition of "Notional Boundary" used in the Dunedin City District Plan shall apply and in the event noise from the activity has "Special Audible Characteristics" the specified L10 noise limits will be reduced by 5dB for comparison with the measured L10 descriptor of the noise.

All music associated with any large scale function event must cease at 11.30pm.

All speakers associated with music or amplified speaking for a large-scale event must face into the marquee.

No increase in the scale of signage except directional signage for the parking area is permitted

The Longhouse Tirimoana Whare Roa is the trading name for Krafted Ltd. (“the Operator”).

Please be aware of our Terms and Conditions.

All activities including those in which you (“I” and “you” “the guest”) have booked to engage (“the activities”) do carry a degree of risk and by participating in the activities provided by the Operator you are expressly assuming those risks personally and to the maximum extent permitted by law you release the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including but not limited to:

• Personal injury or death;

• Property loss or damage;

• Acts which may be construed as negligent or accidental; 

• Any other loss, damage, suffering, emotional or nervous disorder.

In participating in the activity, I, the guest, agree to the conditions set out as above and consent to the Terms and Conditions.

TERMS AND CONDITIONS

(a) I agree that my successors, executors, administrators and next-of-kin are bound by the Terms and Conditions;

(b) I agree not to commence any litigation or proceedings in any country in relation to the risks and perils I put myself at and to indemnify the Operator against any such claim;

(c) I confirm that I am physically fit and suffer from no medical conditions which may be aggravated by the activity;

(d) I consent to receive medical treatment in the case of injury, or illness during the activity and to indemnify the Operator against any claims in respect of that treatment;

(e) I agree that any films, sound, video or other records taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval from the guest;

2. The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

3. The Operator recommends that all guests have up-to-date travel insurance arrangements in case of unforeseen circumstances.

4. Payment:  If paying by credit card, the name that will appear on the cardholder’s statement will be “Krafted Ltd”.  All prices on this website are quoted in New Zealand dollars and include GST.

5. Bookings: Advance bookings are recommended for all services, to confirm your reservation full payment must be received.

6. Changes to Booking:  Please contact us as soon as possible if you need to change a booking.  We will do our best to meet your needs.  However we reserve the right to charge a cancellation fee if any part of the activity is cancelled.

7. Weather can be a challenge and the Operator reserves the right to alter, amend or cancel any activity (such as the guided walks) should weather or any other situation occur which at the sole discretion of the Operator demands alteration, amendment or cancellation.

8. The Operator is not liable for any injury, damage, loss, accident, delay and irregularity which may be occasioned, either by reason of weather, or any defect in any vehicle, vessel or aircraft or through the acts or defaults of any company or persons engaged in conveying passengers or in carrying out organisation or implementation of tours.

9. Website:

All material on this website is copyrighted and cannot be used for any purpose without permission. This website may only be accessed via a standard web browser.

10. Changes to Terms and Conditions:

The Operator reserves the right to change these Terms and Conditions at any time without notifying users of this site.

11. Depending upon the currency of the booking your credit card’s currency in the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider. The Operator is not responsible for currency conversion or any fees imposed by your credit card provider and any questions relating to such matters should be directed to them.

12. Dietary Requirements:

Whilst we try to accommodate most notified special dietary requirements, this is not always possible.

13. Governing Law: This website and all component parts, including these Terms and Conditions are covered exclusively by the Laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.

SERVICES:

To help you make the most of your stay, we have handpicked some of the best local activities and excursions and are happy to prepare an itinerary especially for you.

Whether you are at the retreat for wellness or for a private hire experience, you will find exactly what you are looking for.

• contactable 24 hours per day, 7 days a week.

• Strict privacy policy is implemented in the retreat.

• Check-in time from 2:30 pm; check-out time by 10:30am.

Rate includes full use of facilities: spa pool, bedrooms & bathooms, Kitchen, verandahs, firepit and gardens

Central Heating

Wireless internet

Laundry service

Additional Treatments costs: detoxifying infrared sauna, massage & yoga.

Minimum stay two nights (5 nights over peak season dates).

Children under the age of 12 years old are not permitted.

Please also note:

• No smoking indoors

• No shoes in the retreat.

• Responsibility for your own safety to, from and on the beach.

• The Longhouse Tirimoana Whare Roa does not accept reservations or bookings from anyone under the age of twenty-one (21).

This Booking Agreement (the Agreement) is between Krafted Ltd trading as The Longhouse Tirimoana Whare Roa NZBN 9429047115538 for the holiday rental of the Property located at 1140 Coast Road KARITANE 9471 (the Property) and the Guest(s) named in the Booking.

IT IS AGREED AS FOLLOWS:

1. ACCEPTANCE

By completing the Booking, the Guest will be deemed to have accepted this Agreement and acknowledges if they do not accept these terms and conditions, they must not proceed with the Services or payment for the Services.

Reviews and Social Media

(a) We encourage our Guests to tag @thelonghouse.nz when posting during their stay at the property, and unless you expressly object, we may tag you in some of our posts on matters of interest or repost your images on our accounts.

Where, upon request, you provide us with images of you or others, taken during your stay at the Property, unless you expressly object, you agree to release and hold us harmless for any liability in relation to the images which we may use for our marketing material or for promotional purposes.

Guests agree testimonials we have received from other guests received by us are indicative of that guest’s experience at the Property and may not necessarily be typical. You recognise and agree these are not a guarantee of the experience you will have at the Property, though we do our best to ensure every Guest is satisfied.

(b) In the event you experience any issues or problems during your stay, you agree to give The Longhouse Tirimoana Whare Roa the opportunity to rectify the situation prior to leaving negative reviews that may be published in the public domain, and which may be damaging to our reputation.

Guests agree that upon leaving a review they consider the regulations regarding false statements under the Competition and Consumer Act, and pursuant to the Defamation Act , which allows for anyone who has had damaging material published about them or which may cause injury to their business, to take legal action against authors.

2. NOISE AND GOOD NEIGHBOUR POLICY

2.1 Noise

You acknowledge that parties and gatherings are strictly prohibited at The Longhouse Tirimoana Whare Roa without prior permission from management, and that all noise shall be kept indoors after 10pm and prior to 8am. Excessive noise, music and any other form of disturbance to neighbours and other SOG Guests is prohibited at all times, and may result in an eviction without refund. Additionally, where The Longhouse Tirimoana Whare Roa staff, security guards or the police attends the Property to deal with noise complaints or excess Guests, or where a complaint has been received from the neighbours during or after your stay, you will be charged a fine in accordance with the Costs Schedule. Evidence of a party or function found after the Guests have checked out shall result in an additional charge.

2.2 Neighbours

A ‘good neighbour’ policy shall be enforced at The Longhouse Tirimoana Whare Roa. You acknowledge that The Longhouse Tirimoana Whare Roa will be treated with as much care as your own residence, and that it shall be left in the same condition as when you arrived. Behaviour exhibited by you and/or other Guests that is disrespectful of and disruptive to neighbours, traffic flow or the community, or which prompts complaints to the Longhouse management from the police, local council or neighbours shall not be tolerated and may result in a fine or eviction. You and other Guests agree to abide by all applicable parking restrictions and limitations.

3. COSTS AND DAMAGES

(a) The Guest acknowledges that breaching the obligations or any terms of this Agreement may result in fees as outlined in the Costs Schedule and/or any other associated consequences of the breach.

(b) All damages, breakages or losses to the Property, furniture and furnishing are to be reported immediately to management. To avoid being charged for any damage not caused by the Guest, such faults or breakages should be brought to The Longhouse’s attention immediately following check-in.

(c) Following a final inspection and assessment after check-out, the Guest agrees SOG is permitted to deduct the fees from the Security Bond and to charge the Guest’s credit card for any fees over and above that amount, in accordance with the Costs Schedule and at SOG’s sole discretion upon determination.

4. PRIVACY

We agree to comply with the Privacy Policy, the Privacy Act 1and all other applicable privacy laws and such other data protection laws as may be in force from time to time which regulate the collection, storage, use, and disclosure of information about identifiable individuals (Personal Information) held by or on behalf of the Guest to the extent that they are legally obligated to comply with these laws. Please also refer to the privacy policy of our online booking system Preno.

5. ASSUMPTION OF RISK

You agree to be responsible for any damage to the Property or equipment which you may cause due to negligence.

You hereby waive and release, indemnify, hold harmless and forever discharge The Longhouse Tirimoana Whare Roa and its agents, employees, officers, directors, affiliates, successors and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that you ever had or may have, arising from or in any way related to your usage of and/or stay in the property, or any activities that you may have partaken in on the premises of The Longhouse, provided that this waive of liability does not apply to any acts of gross negligence, intentional or wilful misconduct.

You assume any risk, and take full responsibility and waive and of personal injury; death, damage, or loss of personal Property, associated with the Longhouse, including but not limited to using the property in any manner, form or fashion, and participating and/or engaging in any activities on and off the premises.

6. LIMITATION OF LIABILITY

6.1 Total Liability

To the fullest extent permitted by law , the total liability of The Longhouse Tirimoana Whare Roa under or in connection with this Agreement in respect of all Claims (if any) is limited to the Fees paid or payable for the Booking and in any event, will never exceed the available proceeds of the professional indemnity and/or public liability insurance coverage of The Longhouse Tirimoana Whare Roa (as varied from time to time) or the fees paid to The Longhouse Tirimoana Whare Roa by the Guest, whichever is the lesser amount.

6.2 Consequential Loss

In no case shall The Longhouse Tirimoana Whare Roa, its officers, employees, affiliates, agents, contractors, or licensors be liable for any Consequential Loss arising from the Guest’s use of, or reliance on the Services, the Website and/or content or information provided in the Property or in information brochures in the Property including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

New Zealand Consumer Law

Further, nothing in this Agreement is intended to limit any New Zealand Consumer Law guarantees or warranties that may apply to the Services and that cannot be excluded.

7. DISPUTE RESOLUTION

If a dispute arises out of or relates to this Agreement, a party must not commence any court or other proceedings relating to the dispute unless it has first issued a written notice to the other party specifying the nature of the dispute. Upon receipt of the notice by the other party, the parties must endeavour to resolve the dispute within twenty-one (21) days using informal dispute resolution techniques including settlement discussions and mediation. If the dispute cannot be resolved, then the parties shall be free to pursue any right or remedy available to them under applicable law. Nothing in this Agreement will prejudice the right of a party to institute proceedings to enforce payment due under this Agreement or to seek urgent injunctive or declaratory relief in respect of a dispute or any matter arising under this Agreement.